Privacy Policy

Last updated: 1 November 2026

This policy explains what personal data SajLo ("SajLo", "we") collects through the SajLo customer app, the SajLo Partner app and sajlo.co.in, why we collect it, and the choices you have. It follows the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023.

1. What we collect

• Account: your mobile number (used to log in with a one-time password) and the name you add.
• Location: your phone's location while you use the customer app, to show salons near you and to confirm check-in at the salon. We do not track location in the background.
• Bookings and payments: services booked, salon, time, amount, payment method and status. Card, UPI and bank details are handled by our payment partner Razorpay; we never see or store them.
• Partner (salon) details: shop name, owner name, address, shop location, photos, services and prices, UPI ID, GSTIN and KYC documents you share with us.
• Device: a device identifier and a notification token, so we can send booking alerts and keep accounts secure.
• Reviews and support: ratings, comments and messages you send us.

2. Why we use it

• To create your account, let you book and manage appointments, and connect you with salons.
• To process payments, refunds, reward points, packages and passes.
• To send booking, payment and service notifications, and occasional offers (you can turn these off in phone settings).
• To prevent fraud and misuse (for example fake bookings or OTP abuse) and to meet legal and tax obligations.
• To improve the apps using overall, non-identifying usage statistics.

3. Who we share it with

• The salon you book: your name, phone number and booking details, so it can serve you. For home-service bookings, the address you give.
• Service providers: Razorpay (payments), Google Firebase (notifications), our SMS provider (OTP messages) and our hosting provider, only to run the service.
• Authorities: when required by law or to protect users from fraud.

We do not sell your personal data.

4. How long we keep it

We keep account data while your account is active. Booking and payment records are kept for up to 8 years where tax and accounting laws require it, without your name and phone once your account is deleted.

5. Your choices and rights

• Edit your name and language in the app's Profile.
• Turn location or notifications off in your phone settings (nearby search will then use a default area).
• Delete your account from the app (Profile → Delete account) or as described on the delete account page.
• Ask us for a copy of your data or a correction by writing to support@sajlo.co.in.

6. Security

Data travels over encrypted HTTPS connections. Access to our systems is limited to people who need it. No system is perfectly secure, so please keep your phone and OTPs private — SajLo staff will never ask for your OTP.

7. Children

SajLo is meant for people aged 18 and above. Younger users should use it with a parent or guardian.

8. Changes

We may update this policy. We will show the new date above and, for important changes, tell you in the app.

9. Grievance officer

For any privacy concern or complaint, contact our Grievance Officer at support@sajlo.co.in, FILL shop/office address, Jodhpur, Rajasthan. We reply within 30 days.